A year ago, I had bought this concealer at MAC once, but it was an NC35, which was too dark and orangey on my face. Yesterday I went to a MAC counter again and wanted to buy the same concealer of another shade which suits me, because I really liked the texture of it. The SG recommended NW20 and told me that it was on the pink side and would look better than the NC line. But I insisted on getting a more yellow shade so she recommended NC20 to me. I thought it was OK and bought it. When I tried it at home, I was really disappointed that the shade was wrong again... this time it's obviously too pale! >_< It was perfect for covering my unbelievably dark eye circles though. The texture was good, it wouldn't cake even after I applied some 2-way powder on top. I only gave it a 3 because the shade just isn't right! Now I sort of mix the NC20 and the NC35 together for a in-between shade, and it's better ^^